Customer care Romania

Brno

Full time

All the great people here at waterdrop® (www.waterdrop.com) have been shaking up the beverage market with our innovative microdrinks that help people to drink more water in a fun, healthy and more sustainable way. We’re proud of the fact that we save tons of plastic bottles, carbon emissions and sugar content. After our rapid growth to 1 Million happy online customers, +18 stores, services in 4,000+ markets, many loyal corporate customers, 2 production facilities and 4 warehouses, we are now conquering the world - Therefore we need YOU, a passionate Customer Service Manager (m/f/d) for the RO market.

If you want join our journey and become a part of our success story, we have the right challenge for you. We are an international and incredibly dynamic team who always find a good reason to drink!

Your responsibilities at waterdrop®:

  • As a Customer Service Manager (m/f/d), you take full ownership for all customer inquiries via e-mail and telephone and you ensure high class customer support for the RO market.
  • Take full ownership for all customer requests, read their wishes and leave them feeling satisfied.
  • Communicate with our customers and followers on social networks.
  • Close contact with other internal teams and external partners and report any problems reported by our customers to get them resolved as quickly as possible.
  • Continuously improve our processes and the quality of our customer service and ensure the best customer experience at all times.

Your strengths and qualifications: 

  • You radiate enthusiasm and empathy, you love social contacts, you always carry a smile and you’ve always got a cheeky comment ready.
  • With your engaging personality, you turn an upset customer into a waterdrop® fan.
  • You are a native Romanian speaker, Czech is a huge advantage but not a need, English or Additional languages are a plus.
  • You have a very structured working style and you love to tick to-do boxes 
  • A pulsating and fast paced environment pushes you to your highest performance.

What we offer you:

  • you will become part of the most enthusiastic team in the whole Czech Republic
  • A high level of responsibility from day one, working in a young, international, dynamic working environment.
  • every day will be different and every day you will have a new challenge
  • you will see your ideas live in no time, you will have a real influence on the development of company
  • in a month with us you will learn more than in ten years elsewhere
  • plus all the super benefits below

Join and you will get:

Office in Brno

Office where we like to meet.

Grow

Lock up and move up quickly.

Diversity

We are each unique.

Support

We help each other, not only at work.

Pet-support 

Anti-stress dog always at hand.

Directness

Feedback will move you, no gossip with us.

Plus:

Meal vouchers

Contribution to a full tummy.

Bonuses

We share success.

Home office

When you need a change.

Multisport card

Healthy body healthy mind.

Budget and discounts on products

You will not die of thirst with us.

Teambuildings abroad

Same bunch, different country, new ideas.

Parties

They say it's worth it, few people remember them.

Legendary breakfast 

On the contrary, everyone remembers them!

Humor

Sometimes when I close my eyes I can't see.